IT-Ready Technical Support
IT-Ready Technical Support students learn skills such as building a computer from parts, installing software, troubleshooting problems and setting up and managing networks. They also learn softer professional skills such as communication, customer service and job interviewing.
IT-Ready Technical Support covers these entry-level IT principles and skills, all of which are tested in the final week of class when students sit for the CompTIA A+ certification exam.
IT-Ready Technical Support imparts the knowledge and skills a person needs to successfully complete the CompTIA A+ certification exam, and then secure an entry-level position within the IT industry, such as help-desk technician.